For over two decades, NASFAA has been conducting benchmarking surveys of financial aid administrators and offices. The 2019 report is now available online – 2019 NASFAA Benchmarking Report: Key Factors That Impact Financial Aid Office Salaries, Staff Size, Administrative Capacity, and Campus Relations.
Key Findings from the 2019 Benchmarking Report
Salary
- This section presents data from the College and University Professional Association for Human Resources (CUPA-HR).
- In 2017-18, chief student financial aid officers earned a median salary of $89,016, and student financial aid counselors earned a median salary of $42,840.
- Men’s salaries exceeded women’s salaries at every level, particularly among chief student financial aid officers, where the median salary for women was $85,467, while their male counterparts earned $95,000, or 11 percent more.
Staffing
- In 2018, the overall average number of aid applicants per institution was 10,581 and the average number of aid recipients was 6,452. This represents a 15 percent increase in applicants and a 5 percent increase in recipients since 2016.
- Based on the responses received, the average school has 12 full-time employees, but only 2.5 to serve every 1,000 aid applicants.
Campus Relations
- Nearly three-quarters of schools indicated their current reporting structure was either “very appropriately” or “appropriately” placed within the institution.
- Ninety percent of financial aid offices reported providing information about changes in regulatory requirements to other administrators at the institution.
NASFAA also provides results from the 2019 Benchmarking Report by the following variables:
- Survey Responses by NASFAA Region
- Survey Responses by Institutional Type
- Survey Responses by Full-Time Enrollment
For additional questions about the 2019 Benchmarking Survey Report or Staffing Model please contact NASFAA’s Research Department at research@nasfaa.org, or (202) 785-7284.