In these unprecedented times, institutions have had to scramble to adjust the normal workflow in order to continue to provide exceptional service to students and families while working from home. The loss of in-person interaction and the need to work from home have caused interruption to every aspect of enrollment management. While quick fixes are necessary in order to keep offices open, it is important to think outside the box to ensure work is not only completed, but completed efficiently, without added stress to staff. College Aid Services offers a wide variety of remote administrative processing to support the needs of enrollment management.
College Aid Services provides managed remote services to help institutions support students and families with our experienced professional consultants. With the current lack of resources, the pressure of working with students while also completing daily tasks can be stressful for staff. Our highly trained consultants can help staff maintain necessary processes, including file review, verification, Pell Grant and Direct Loan origination/reconciliation, and much more.
Many students and families are experiencing unemployment or change in income and will be looking for additional financial aid opportunities or reviews. One service College Aid Services offers is review of special circumstances and professional judgement requests. Utilizing these remote services will not only alleviate the burden on staff, but also provide quick assistance to students and families suffering the most. Alternatively, College Aid Services could support behind-the-scenes processing, allowing time for staff to work with families without distraction.
Michael D. Morgan, Director of Financial Aid for Rhodes College recently said:
“Rhodes College partnered with College Aid Services to complete verification beginning the 2019-20 academic year. This partnership has allowed our office to spend more time guiding families though the financial aid process and time to listen to their unique situations. We have found College Aid Services to be both professional and most of all, responsive to our students and to the needs of our college. We look forward to another successful year and are excited to see the innovations College Aid Services provides to make the verification process a secure and simple process for our families.”
Our remote services include:
- I.S.S.A.C. Remote Student Verification
- ISIR and Subsequent ISIR review and processing
- R2T4 Processing
- Enrollment Reporting
- Business Office/Student Account processing
- Loan processing and reconciliation
- Pell processing and reconciliation
- Resolution of over awards
- Satisfactory Academic Progress review and analysis
- FM Eligibility processing: C-Flags, Database Match Resolutions, Rejects
- Scholarship Aid Processing
- State Aid Processing
- Professional Judgment/Special Circumstances Review
- Award Processing and Management
Our team of financial aid professionals have spent years in higher education and have worked in all aspects of financial aid and higher education administration. As an approved Third-Party Servicer by the USDOE, College Aid Services assists institutions complete necessary tasks and requirements, reduce staff stress, and contribute to a positive customer service experience for student and families.
Contact us at info@collegeaidservices.net or by phone at toll-free 833-GETCAS1 (833-438-2271) to learn more about our Remote Services solutions.