Following a recent upgrade, several users reported that NSLDS Reports Tool did not accept their valid credentials when they attempted to log in through the NSLDS Professional Access portal. FSA has already contacted impacted users to resolve the problem and is urging everyone to renew their NSLDS credentials to ensure that they do not experience similar issues that could result in report delivery delays.
How to renew your NSLDS Reports Tool credentials according to FSA:
- Log in to NSLDS Professional Access and navigate to the tab labeled “Reports” near the top of the page. From the Reports page, go to the NSLDS Reports Tool by selecting click here.
- From the NSLDS Report Tool’s main page, select the Person icon in the top right corner and choose Profile and settings underneath your username.
- Under Advance Settings, select the Renew option next to Credentials. You will then receive a pop-up message stating that your credentials were renewed successfully.
- To confirm your credentials are updated, log out of NSLDS Professional Access and then log back in. This will start a new session with your updated credentials.
View the NSLDS Reports for Schools Guide.
SOURCE: (GENERAL-24-89) NSLDS Professional Access Website – Renewing Credentials for the NSLDS Reports Tool