The Department of Education is addressing two software issues that flag incorrectly flag ISIRs as “Conflicting Information” for the 2024-25 award year. Officials are working to permanently resolve both problems and below is an overview of the most recent guidance that they have provided:
Main Issues
- Issue #1: Federal Tax Information (FTI) and Manual Input that are present on the same ISIR are creating conflicting information
- Issue #2: Assets for the student (or their contributors) that are collected by the FAFSA form and used in the Student Aid Index (SAI) calculation create conflicting information. This occurs even they meet criteria under the law for an exemption from reporting assets
Interim Solutions and Workarounds
- There are no interim or permanent solutions to fix Issue #1 at this time
- For Issue #2, schools that have identified impacted records may set the professional judgment flag and correct the assets reported to “0” as an interim solution
- Institutions may still opt to wait for the Department to complete reprocessing or proceed with awarding and disbursing aid before impacted records are reprocessed
Important Reminders
- Institutions that choose to proceed with awarding and disbursing aid before impacted records are reprocessed must must still resolve conflicting information for these records
- Schools will no longer need to request supporting tax documentation to manually correct the conflicting financial information once a permanent fix is implemented and the records are processed
Additional Resources
- For more information about Issue number #1, read our previous article on Resolving Conflicting Information for 2024-25
- Additional details on Issue #2 can be found in the Technical Frequently Asked Questions and Known Issues document
- Administrators should review Appendix E of the 2024-25 Student Aid Index (SAI) and Pell Grant Eligibility Guide for more information on asset requirements