FSA has opened the event platform for its annual virtual training conference to financial aid administrators, with only a week until the event begins. The virtual platform allows users to build their own schedules for each event, view speaker biographies, and visit the conference’s virtual exhibit hall. The electronic announcement provides detailed instructions for how administrators can access the virtual platform and troubleshoot potential issues they may encounter.
Posted Date: November 25, 2024
Author: Federal Student Aid
Electronic Announcement ID: GENERAL-24-138
Subject: 2024 Virtual Federal Student Aid Training Conference – Virtual Event Platform Now Open
The 2024 Virtual Federal Student Aid Training Conference for financial aid professionals is fast approaching! The conference (Dec. 3–6) will feature keynote addresses from U.S. Department of Education leadership, five general sessions, two Foreign School sessions, 17 breakout sessions (covering the latest in financial aid policy and operational updates), and eight Virtual Exhibit Hall stations.
Virtual Platform Is Open!
To assist you with preparing for the conference, the 2024 Virtual FSA Training Conference Event Platform (https://2024fsatc.us.chime.live) is now available for you to log in and build your schedule, view speaker bios, set up your electronic business card, and begin exploring the Virtual Exhibit Hall.
To get started, look for an email from mobilesolutions@chime.live that has been sent to all registered participants. This email contains important information you will need to access the conference platform, including a link to the platform, your unique username, and a password.
Note: Please do not reply to mobilesolutions@chime.live. Replies will be sent to an unmonitored mailbox. If you have questions, please use the information in the “Contact Information” section below.
Important
If you can’t find the email from mobilesolutions@chime.live, check your spam folder. If you still can’t locate the email, go to the log-in page of the platform at https://2024fsatc.us.chime.live and choose “Forgot password.”
Session content will be available for viewing when the conference begins at 9 a.m. Eastern time (ET) on Tuesday, Dec. 3. All sessions are pre-recorded, and some include live Q&A. Be sure to check out the draft conference agenda and begin planning your viewing schedule.
Do you still need to register for the conference? Go to FSA Training Conference Home on FSA Partner Connect, and choose “Registration” from the main menu to complete your free registration.
Tips for Using the Virtual Platform
For optimal viewing during the conference—
- Google Chrome is the recommended browser for the platform.
- Close all other applications on your computer.
- To avoid buffering, ensure no one else in your home or office is using excessive bandwidth for applications such as Zoom, Netflix, or gaming platforms.
- Platform FAQs are available to provide answers to common questions about the platform.
- For tips on how to participate in video live streams during the conference, refer to the Video Live Stream FAQ.
Tutorial Available
Check out our tutorial to help you become familiar with the platform. The brief tutorial provides helpful tips about logging in, navigation, building a personal schedule, and how to find the resources you need during the conference. You can view the tutorial here or choose “Attend” from the main menu on FSA Training Conference Home. The tutorial is also available from the main menu on the virtual platform, after you have logged in.
Communications During the Conference
To ensure you receive the latest news and important updates during the conference—
- Monitor FSA Training Conference Home on FSA Partner Connect,
- Add chimelive-us@encoresupport.com and fsatc@prereg.net to your address book to ensure you receive email communications from us, and
- Follow us online at @FSAConf and join in the conversation by using #FSATC2024.
Contact Information
If you have questions about your log-in credentials or the virtual event platform, email chimelive-us@encoresupport.com. Customer service is available from 7 a.m.–8 p.m. ET, Monday through Friday.
If you have questions about registration, contact us at fsatc@prereg.net or 678-341-3048. Customer service is available from 7 a.m.–5 p.m. ET, Monday through Friday.
If you have general questions about the 2024 Virtual Federal Student Aid Training Conference, contact us at FSAConferences@ed.gov.